Creating an Irresistible Client Experience
WITH CASSIE CLEARY, HONEST IN IVORY
BARN & BLOSSOM, DECEMBER 2023
The night kicked off with historian and cocktail enthusiast Renée Cebula of Raising the Bar, who set the tone with two cocktail lessons full of stories, laughs, and clinking glasses. From there, Cassie Cleary, owner of Honest in Ivory and Dearly Consignment Bridal, walked guests through how truly memorable businesses are built by intentionally designing moments that stand out. She shared how creating high points that feel celebratory, caring deeply through the harder moments, and paying attention to the quieter in between experiences can completely shape how customers remember a brand. Cassie showed how thoughtful touches, from elevated VIP experiences to handwritten thank you notes, turn one-time customers into loyal advocates.
PHOTOS COURTESY OF JENNIFER DEBARROS PHOTOGRAPHY
